Privacy Policy

In brief

We collect the contact, account, payment and health information you give us, plus basic usage data from this website.
We use it to arrange your consultations, manage prescriptions and delivery, support you, and meet legal requirements.
We share it only with those involved in your care and service, such as licensed doctors, pharmacies, delivery, payment and IT providers, or where the law requires it. We do not sell it.
You have rights under the Data Privacy Act of 2012, including access, correction, objection and erasure.

This summary is for convenience only. The full text below is what applies.

This Privacy Policy describes how Seenergie Lifestyle Inc. (“Seenergie,” “we,” “us,” or “our”) collects, uses, processes, stores, discloses, and protects your personal information when you access or use our website (https://seenergie.ph/), our online consultation services, preventive wellness and metabolic health programs, and related services (collectively, the “Services”).

We are committed to protecting your privacy and complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other relevant laws and regulations in the Philippines.

1. Who We Are

Seenergie Lifestyle Inc. is a wellness online consulting company that facilitates the provision of healthcare services by connecting users with licensed doctors, compounding pharmacies, and other licensed healthcare institutions. Please note that Seenergie itself is neither a licensed clinic nor a licensed compounding pharmacy.

2. Information We Collect

We collect various types of information to provide and improve our Services to you. This includes:

Personal Information: Information that directly or indirectly identifies you. This may include:
- Contact Information: Name, address, email address, phone number.
- Demographic Information: Date of birth, age, gender, marital status.
- Account Information: Username, password (encrypted), security questions.
- Identification Information: Government-issued IDs if required for verification or prescription purposes.
- Financial Information: Payment details (credit card information, bank account details for billing and processing transactions – processed securely via third-party payment processors, not directly stored by Seenergie).
Sensitive Personal Information: As defined by the DPA, this includes information about your health, medical history, physical or mental health status, genetic information, sexual life, and any other information considered sensitive under Philippine law. This is collected when you:
- Complete health questionnaires or intake forms.
- Participate in online consultations with licensed doctors.
- Receive prescriptions or treatment plans.
- Provide updates on your health or progress.
Technical & Usage Information:
- Device Information: IP address, browser type, operating system, unique device identifiers.
- Usage Data: Pages visited, time spent on pages, referral sources, clicks, search queries, and other interactions with our website.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5 for details).
Information from Third Parties: We may receive information from licensed doctors, compounding pharmacies, or other healthcare institutions involved in your care, as necessary for the provision of our Services.

3. How We Collect Your Information

We collect information through various means:

Directly from You: When you register for an account, fill out forms, participate in online consultations, communicate with us via phone, email, chat, or submit inquiries.
Automatically through Technology: When you browse our website or use our Services, through cookies and other tracking technologies.
From Our Partners: From the licensed doctors, pharmacies, and delivery services we collaborate with to provide you with comprehensive care.

4. How We Use Your Information

We use your personal and sensitive personal information for the following purposes, with your informed consent where required by law:

To Provide and Manage Our Services:
- Facilitate online consultations with licensed doctors.
- Process and manage your prescriptions and treatment plans.
- Coordinate medication delivery from compounding pharmacies to your doorstep.
- Provide follow-up consultations and monitor your progress.
- Manage your user account and provide customer support.
- Process payments for services and products.
To Communicate with You:
- Send important updates, notifications, and reminders related to your consultations, prescriptions, and appointments.
- Respond to your inquiries, concerns, and feedback.
- Provide information about our Services, promotions, or new offerings, where you have opted in.
For Internal Operations and Improvement:
- Improve and optimize our website, Services, and user experience.
- Perform data analysis, research, and statistical analysis (in anonymized or aggregated form where possible).
- Monitor and analyze trends, usage, and activities in connection with our Services.
- Detect, prevent, and address technical issues, fraud, or security incidents.
For Legal and Regulatory Compliance:
- Comply with legal obligations, regulatory requirements (including those mandated by the National Privacy Commission and Department of Health), and lawful requests from government authorities.
- Enforce our Terms and Conditions.
- Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

5. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your experience, analyze site usage, and support our Services. Cookies are small text files placed on your device.

Strictly Necessary Cookies: Essential for the website to function correctly (e.g., maintaining your login session).
Performance/Analytics Cookies: Collect information about how you use our website (e.g., which pages you visit most often) to help us improve its performance.
Functionality Cookies: Remember your preferences and choices (e.g., language preference) to provide a more personalized experience.
Advertising/Targeting Cookies: May be used by us or third-party advertisers to deliver relevant advertisements to you.

By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We may share your personal and sensitive personal information with the following categories of recipients, strictly for the purposes outlined in this policy and with appropriate safeguards:

Licensed Doctors: To enable them to provide accurate medical consultations, diagnoses, and prescribe appropriate treatments.
Compounding Pharmacies: To fulfill your prescriptions and prepare customized medications.
Delivery Service Providers: To deliver your medications to your specified address.
Payment Processors: To securely process your payments for our Services.
IT and Cloud Service Providers: For website hosting, data storage, and technical support. These providers are contractually bound to protect your data.
Service Providers: Other third-party vendors who perform services on our behalf, such as analytics, customer support, or marketing (where you have consented).
Government Authorities: When required by law, subpoena, court order, or to comply with regulatory obligations (e.g., DOH, NPC).
Legal & Professional Advisors: To establish, exercise, or defend our legal rights.
Affiliates/Business Partners: In the context of a merger, acquisition, or sale of assets, subject to appropriate confidentiality agreements.

We do not sell, rent, or trade your personal or sensitive personal information to third parties for their independent direct marketing purposes.

7. Security of Your Information

We implement reasonable and appropriate organizational, physical, and technical security measures to protect your personal and sensitive personal information against accidental or unlawful destruction, alteration, unauthorized access, disclosure, or processing. These measures include:

Secure servers and network infrastructure.
Encryption of sensitive data where appropriate.
Access controls and authentication mechanisms to restrict access to personal information to authorized personnel only.
Regular security assessments and updates.
Employee training on data privacy and security.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Your Data Privacy Rights (Data Subject Rights)

Under the Philippine Data Privacy Act, you have the following rights concerning your personal information:

Right to Be Informed: To be informed whether personal information pertaining to you is being or has been processed.
Right to Object: To object to the processing of your personal information, particularly when it is processed for direct marketing, automated processing, or profiling.
Right to Access: To obtain reasonable access to your personal information held by us, including information on how it was processed, the purpose, and with whom it was shared.
Right to Rectification: To dispute the inaccuracy or error in your personal information and have it corrected immediately and accordingly.
Right to Erasure or Blocking: To suspend, withdraw, or order the blocking, removal, or destruction of your personal information from our filing system under certain circumstances.
Right to Damages: To be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
Right to File a Complaint: To file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.
Right to Data Portability: To obtain a copy of your personal information in an electronic or structured format if processed by electronic means, and to transmit it to another personal information controller.

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request in accordance with applicable laws and regulations.

9. Data Retention

We retain your personal and sensitive personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with our legal and regulatory obligations (e.g., medical record retention periods), resolve disputes, and enforce our agreements.

Medical Records: Retention periods for medical records will adhere to guidelines set by the Department of Health (DOH) and other relevant medical authorities in the Philippines.
Comments & Website Data: Comments and their metadata may be retained indefinitely for website functionality.
Other Data: We will securely dispose of personal information when it is no longer needed or legally required.

10. Children’s Privacy

Our Services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information.

11. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact us at:

Seenergie Lifestyle Inc.
Email: [email protected]
Phone: +63 917 1073 624
Address: 10th floor, Commerce & Industry Plaza, Park Avenue, Fort Bonifacio, Taguig, 1634, Metro Manila